Your Trusted Delivery and Satisfaction Partner.

Delivery Policy.

1. Delivery Areas:

- We deliver only in Guwahati, Assam.

- If your location is outside our delivery zones, please contact us to discuss possible arrangements.

2. Delivery Times:

- Our delivery hours are from 9:00 AM to 9:00 PM, [7 Days a Week].

- Orders placed before [9:00 AM] will be delivered on the same day. Orders placed after this time will be delivered the next day.

3. Delivery Charges:

- A delivery fee of Rs.14 Per Km* will be applied to all orders.

- Free delivery is available for orders above 1500.

4. Order Tracking:

- Once your order is dispatched, you will receive a live tracking via WhatsApp to monitor your delivery status.

5. Delivery Process:

- Our delivery personnel will contact you upon arrival.

- Please ensure someone is available to receive the order at the specified delivery address.

6. Delays and Issues:

- In case of any delays or issues with your delivery, we will notify you promptly.

- If you do not receive your order within the estimated delivery time, please contact our customer service at [+91 93877 42343].

7. Special Instructions:

- If you have any special delivery instructions (e.g., leave at the door), please mention them while placing your order.

8. Contact Us:

- For any questions or concerns regarding delivery, please reach out to us at +91 9387742343.

Customer Satisfaction Policy.

1. Quality Assurance:

- We are committed to providing high-quality, fresh, and flavorful Bengali and Assamese cuisine.

- All ingredients are sourced from trusted suppliers and prepared under strict hygiene standards.

2. Customer Feedback:

- We value your feedback and encourage you to share your dining experience with us.

- Feedback can be provided through our website, social media pages, or directly via email at [pujakitchenind@gmail.com / info@pujakitchen.in].

3. Complaint Resolution:

- If you are not satisfied with your order, please contact us within 24 hours of delivery.

- We will investigate the issue and strive to resolve it promptly, either through a replacement, refund, or other appropriate measures.

4. Refunds and Replacements:

- Refunds or replacements will be provided for orders that do not meet our quality standards or if there was an error in your order.

- Please provide proof of purchase and details of the issue when requesting a refund or replacement.

5. Customer Support:

- Our customer support team is available from [9:00 AM] to [9:00 PM], [7 Days a Week].

- You can reach us at [+91 9387742343] for any inquiries, concerns, or assistance.

6. Continuous Improvement:

- We regularly review customer feedback to improve our services and offerings.

- Your suggestions are invaluable in helping us enhance your dining experience.

7. Special Requests:

- We strive to accommodate special dietary requirements and preferences. Please inform us of any specific needs when placing your order.

8. Loyalty Program:

- To show our appreciation, we offer a loyalty program with exclusive benefits for our regular customers. Details can be found on our website.

9. Privacy and Confidentiality:

- All customer information is kept confidential and used solely for the purpose of improving our services.

10. Contact Us:

- For any questions or concerns regarding our customer satisfaction policy, please reach out to us at [+91 93877 42343].